Terms & Conditions

Laura Lynch d/b/a Ascend Business Operations
Effective: February 12, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website, services, content, forms, communications (including email and SMS), and related offerings provided by Laura Lynch d/b/a Ascend Business Operations (“Company,” “we,” “us,” or “our”).

By accessing or using our website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our website or Services.

1. Eligibility and Acceptance

By using our website or Services, you represent and warrant that:

You are at least 18 years of age.

You have the legal authority to enter into a binding agreement.

If acting on behalf of a business or organization, you are authorized to bind that entity to these Terms.

2. Services Provided

We provide business operations consulting, marketing support, automation strategy, systems advisory, and related professional services (“Services”).

We reserve the right to modify, suspend, or discontinue portions of the Services at any time, provided such changes do not materially breach any existing written agreement with you.

3. Client Responsibilities

You agree to:

Provide accurate and complete information.

Cooperate and provide necessary access, materials, and approvals.

Use our Services lawfully and in compliance with applicable regulations.

Maintain responsibility for your business decisions and implementation.

You are solely responsible for the legality and accuracy of any content or data you provide to us.

4. Appointments, Proposals, and Engagements

Consultations and engagements may be scheduled via website, email, SMS, or CRM platforms.

An engagement becomes binding when:

You accept a proposal,

Sign an agreement,

Provide written confirmation (including email), and

Submit required payment, if applicable.

Proposals are valid only for the time stated within the proposal.

5. Fees, Payments, and Refunds

Fees and payment terms will be outlined in a proposal, invoice, or written agreement.

Unless otherwise stated:

Payments are due by the date indicated.

Late payments may result in suspension of Services.

Fees are generally non-refundable once Services have commenced or deliverables have been provided.

You are responsible for applicable taxes, excluding taxes on our income.

6. Electronic Communications & Consent

By submitting a form, scheduling a consultation, or engaging our Services, you consent to receive communications from us electronically.

Electronic communications may include:

Service-related emails

Appointment confirmations

Administrative notices

Operational communications

Marketing communications (if you have provided affirmative consent)

Your consent to receive electronic communications satisfies any legal requirement that such communications be in writing.

7. Email Communications & Marketing Compliance

If you affirmatively opt in to receive marketing emails, you consent to receive:

Strategic insights

Operational resources

Industry updates

Promotional communications

Marketing emails are only sent when explicit consent is provided.

You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly.

We comply with applicable email marketing laws, including the CAN-SPAM Act.

8. SMS Communications & Messaging Compliance

If you provide your phone number and expressly opt in, you consent to receive SMS communications related to:

Service updates

Appointment confirmations and reminders

Responses to inquiries

Operational or administrative notices

Relevant business resources (if opted in)

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying “STOP.”
For assistance, reply “HELP.”

We maintain records of opt-in consent in accordance with messaging regulations and industry standards.

SMS consent is not a condition of purchase and is not shared with third parties for marketing purposes. Carriers are not liable for delayed or undelivered messages.

9. Intellectual Property

Unless otherwise agreed in writing:

All proprietary methods, templates, processes, systems, frameworks, and tools remain our intellectual property.

Upon full payment, you receive a limited, non-exclusive, non-transferable license to use deliverables created specifically for your business for lawful internal use.

You may not reproduce, resell, sublicense, or distribute our proprietary materials without written consent.

You retain ownership of your pre-existing content and data.

10. Acceptable Use

You agree not to use our website or Services to:

Violate any law or regulation.

Infringe on intellectual property rights.

Distribute spam, malware, or harmful content.

Engage in deceptive or fraudulent activity.

We may suspend or terminate access if we believe these Terms have been violated.

11. No Guarantees of Results

You acknowledge that:

Business, financial, marketing, and operational results cannot be guaranteed.

Examples or case studies are illustrative only.

Outcomes depend on factors outside our control.

We do not warrant specific performance or profitability outcomes.

12. Disclaimers

The website and Services are provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

Merchantability

Fitness for a particular purpose

Non-infringement

We do not guarantee uninterrupted or error-free operation.

13. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, revenue, or data.

Our total aggregate liability shall not exceed the amount paid by you for Services in the three (3) months preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Laura Lynch d/b/a Ascend Business Operations and its affiliates, contractors, and agents from claims arising from:

Your use of Services

Your violation of these Terms

Your violation of laws or third-party rights

15. Third-Party Tools & Automation Platforms

Our Services may utilize third-party platforms including:

CRM systems

Email marketing platforms

SMS messaging services

Automation tools

Scheduling software

Hosting providers

Your data may be processed through these platforms in accordance with our Privacy Policy.

We are not responsible for third-party system outages, policy changes, or technical failures.

16. Termination

We may suspend or terminate access to Services at any time, subject to existing contractual obligations.

Termination does not relieve you of payment obligations incurred prior to termination.

17. Governing Law

These Terms are governed by the laws of the State in which Laura Lynch d/b/a Ascend Business Operations operates.

Any disputes shall be resolved in the state or federal courts located in that jurisdiction, unless otherwise agreed in writing.

18. Changes to These Terms

We may update these Terms periodically. Continued use of the website or Services after updates constitutes acceptance of the revised Terms.

The “Last Updated” date will reflect the most recent revision.

19. Contact Information

Laura Lynch d/b/a Ascend Business Operations
Email: [email protected]